• Iowa Lakes Community College

    Student Complaint Form

  • Filing a Student Complaint

    For Iowa Lakes to initiate an investigation of a student complaint, the following must be true:

    • The student did not receive a satisfactory resolution when working directly with the appropriate individual(s) or department(s) as outlined in the Student Handbook;
    • The complaint must be in legible written or typed format;
    • The student has submitted the complaint to Iowa Lakes using the Iowa Lakes Student Complaint Form;
    • The student complaint contains a detailed description of the claim, including dates, times, and full names of all involved, as well as the actions taken by both the student and the institution to resolve the matter;
    • The student has signed the form attesting to the truth and accuracy of the complaint;
    • The student recognizes that Iowa Lakes will not investigate anonymous complaints and that by signing the form, the student acknowledges that Iowa Lakes may share information provided with the institution or other relevant organizations or state agencies in order to help resolve the dispute. Iowa Lakes does not guarantee a resolution resulting from this submission or its investigation into the allegation.
      ELECTRONICALLY FILE THE COMPLAINT OR 

    MAIL THE COMPLAINT TO: 

    Iowa Lakes Community College
    Attn: Executive Dean of Students
    300 South 18th Street
    Estherville, IA  51334

    The student complaint must be received within two (2) years of the occurrence. Upon receiving a student complaint, Iowa Lakes will facilitate an investigation of the disputed matter, which falls within its jurisdiction. If preliminary findings indicate a violation of Iowa Lakes regulations by the institution, Iowa Lakes shall attempt to resolve the complaint through mediation. All parties will be notified in writing of the outcome of the investigation. If the complaint is outside Iowa Lakes' jurisdiction, it may be directed to another agency authorized to address the concerns, if appropriate.
     
    Iowa Lakes may contact the student to request further details or to submit documented evidence of the allegations against the institution. Students should not submit original documents, as they may not be returned. Student complaints will be examined to determine their factual basis.
     
    Investigation and facilitation could require several weeks to months to complete depending on the nature of the complaint.

  • Student Information

  • Format: (000) 000-0000.

  • Campus Information

  • Program Start Date*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Program End Date*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Degree Level*
  • Current Status*
  • Last Date of Attendance*
     - -
    2 digit month, 2 digit day, 4 digit year

  • Complaint Information

    Iowa Lakes will not respond to complaints until the student has exhausted all grievance procedures provided by the institution.
  • Date of Occurrence*
     - -
    2 digit month, 2 digit day, 4 digit year
  • Did you follow the institution's grievance procedure to resolve the complaint with the institution?
  • Date Contacted*
     - -
    2 digit month, 2 digit day, 4 digit year
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  • By submitting this complaint, you are giving iowa Lakes Community College permission to contact school officials and other agencies and persons about your complaint. The information given in this complaint is true and accurate to the best of your knowledge. 

  • Nondiscrimination Statement
    It is the policy of Iowa Lakes Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact a title IX coordinator for Iowa Lakes Community College, Administration Building, 19 South Seventh Street, Estherville, IA 51334, telephone: 712-362-0430, equity@iowalakes.edu or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 FAX: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov.

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